Shipping Policy

Where does Betterbrand ship from?

All orders placed with Betterbrand will process and ship from the United States.

Shipping Cost & Transit Times

The shipping cost and transit time of your order are standard for all orders across the United States. International Shipping cost and transit time may vary and can't be guaranteed depending on the shipping destination. These estimated times do not

Processing Time

Order processing typically occurs within one business day with shipment following immediately after. Business days are Monday through Friday from 8:00 AM to 5:00 PM PST. The processing time does not count toward the transit times. The estimated trans

Incorrect Address

Please note that we cannot change the delivery address after an order has been shipped. We work directly with our carriers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues

Customs & Country Regulations

We do our best to adhere to each country's individual import policies. It is up to the consumer to double check your country's import policies before ordering. Orders that are seized by your local customs can not be refunded. For reference, BetterLun

Duties & Taxes

We currently ship all packages with DDU (delivery and duties unpaid). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mai

Package Loss

Although it is rare for orders to get lost or delayed, please be aware that it can happen. For international orders, the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 40 b

Disclaimer

Betterbrand cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. In the event additional fees are assessed to